Privacy Policy

1. Introduction

EQUIPMENT GIANT INC. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Customer Portal and related services.

By accessing or using our Customer Portal, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Customer Portal.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or access the Customer Portal
• Request quotes, sign contracts, or conduct business with us
• Contact us with inquiries or feedback
• Subscribe to our newsletters or marketing communications

This information may include your name, email address, phone number, company name, billing address, shipping address, and payment information.

2.2 Automatically Collected Information

When you access the Customer Portal, we automatically collect certain information, including:

• Device information (browser type, operating system, device type)
• Log information (access times, pages viewed, IP address)
• Location information (general geographic location based on IP address)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing and maintaining the Customer Portal
• Processing your quotes, contracts, invoices, and payments
• Communicating with you about your account and orders
• Sending transactional emails (verification codes, order confirmations)
• Improving our products and services
• Complying with legal obligations
• Protecting against fraudulent or unauthorized transactions

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our business (payment processors, email services, cloud hosting)
• Business Partners: With equipment manufacturers and authorized dealers when necessary to fulfill your orders
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, and safety of EQUIPMENT GIANT INC. and our customers

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Secure password hashing using industry-standard algorithms
• Regular security assessments and updates
• Access controls limiting employee access to personal data
• Two-factor authentication for account access

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Transactional records (contracts, invoices, payments) are retained for a minimum of 7 years to comply with tax and accounting regulations.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data in a machine-readable format

To exercise these rights, please contact us at clients@equipmentgiant.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged into your account
• Remember your preferences and settings
• Understand how you use our Customer Portal
• Improve our services and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Customer Portal.

9. Children's Privacy

The Customer Portal is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: